Financial well-being

Leave management

Support for every step along the way.

Simple, easy, convenient: Refresco has partnered with Reliance Matrix to administer the short-term disability (STD), long-term disability (LTD), Family and Medical Leave Act (FMLA), Medical Leave of Absence (MLOA) and supplemental health benefits programs. These include group accident, hospital indemnity and critical illness coverages.

How to file a leave of absence, disability or supplemental health claim

Timely reporting of your leave is critical for approval of your claim for leave and/or benefits. It’s easy to file a claim 24/7/365 via mobile app, web or by phone. If you expect to be out of work for more than three days, you must take the following steps:

  1. Notify your supervisor and/or your local human resources department. You do not need to discuss private health issues when providing this information.
  2. To file your claim directly on the web, just go to matrixabsence.com - if you are accessing the web portal for the first time, you will need to set up an account. If you don’t have internet access, you can call (877) 202-0055. Be ready to provide your personal, job, illness/injury and provider information (see below for specifics). Finally, you can download the Matrix eServices Mobile App by searching Reliance Matrix in your smartphone or tablet’s app store (iOS or Android). Within 24 hours of requesting leave, you will receive an absence packet explaining what (if any) additional documentation is needed.
  3. Submit the requested documentation for claim processing.

Reporting your absence

You must report your absence to Reliance Matrix within 3 days of the missed time. There are several convenient ways to do this:

  1. Online
    Visit www.matrixabsence.com on your computer to submit your absence.
  2. Mobile App
    Use the Matrix eServices app, available for download on both Android and iOS devices.
  3. By phone
    Call 1-877-202-0055 to report your absence over the phone. Be prepared to provide the following information:
    • Your full name
    • Date of birth
    • Last four digits of your Social Security Number
    • If applicable, which leave of absence claim you're referring to
    • The first day of your absence (or expected absence)
    • The time your absence started
    • The total number of hours you were (or will be) absent that day

Leave management documents