Physical health

First Stop Health virtual care

High-quality care anytime, anywhere.

Introducing First Stop Health - 24/7 virtual care completely free to use

At Refresco, we are committed to continuously enhancing your benefits in ways that truly support your health and well-being and make a real difference in your life. This is why we have partnered with First Stop Health, a 24/7 virtual healthcare solution that is designed to make your life easier, healthier and more supported.

With First Stop Health, employees and their eligible dependents enrolled in a Refresco medical plan, can access high-quality care — at no cost. Whether you need a doctor, a therapist or a health coach, help is just a phone call or video visit away.

One of the standout benefits is you can continue seeing the same doctor for future visits, ensuring a more personalized and consistent healthcare experience. Whether it’s a late-night fever, mental health support, or guidance on creating healthier habits, First Stop Health is here for you anytime, anywhere.

What is included with First Stop Health telemedicine and virtual healthcare?

24/7 virtual doctor visits - Free

Connect with board-certified doctors anytime, day or night. Get diagnosed, receive treatment plans, prescriptions (please note that the cost of medicine is not included), referrals and more.

  • Use this service as your primary care provider, including annual preventive care services and more.
  • Access urgent care services whenever needed.
  • Take advantage of telehealth for convenient, remote consultations.
  • Your doctor can provide prescriptions, referrals and lab orders when appropriate.

Mental healthcare - Free

Speak with licensed counselors for short-term, solution-focused therapy to help manage stress, anxiety, grief and other challenges while maintaining confidentiality.

Health coaching - Free

Work with certified health professionals to manage weight, improve health, quit tobacco, get better sleep, manage diabetes and more.

Getting started is simple! Activate your First Stop Health account and download the app today! Visit www.firststophealth.com to learn more or scan the QR code to download the app. You will get convenient, confidential care, whenever and wherever you need it, at zero cost to you.

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First Stop Health services are not intended to constitute a health plan. Those under 18 are welcome to use 24/7 virtual urgent care only. Providers at First Stop Health do not prescribe controlled substances. Costs according to your medical plan may apply for prescriptions, lab orders and other non-FSH services. For those under the age of 18, short-term therapy use will be considered on a case-by-case basis.

First Stop Health virtual care plan documents