Make smart choices - so you get the right care, at the right time, with confidence.
Understanding the different levels of care and where to go for specific medical needs ensures you receive appropriate treatment efficiently. Choosing the right provider for medical care is also essential for saving both time and money. Here is a guide to help you decide where to seek medical attention based on the situation:
|
Cost: FREE No cost for employees |
|
||||||
| When to use: Minor illness and injuries, cold, flu, minor rashes, headaches, sinus problems, allergies, urinary tract infections, pink eye, bronchitis and mental health visits, as well as other common concerns regarding non-urgent health questions and advice | |||||||
|
Cost: $ Typically, lower copays and fees compared to in-person visits |
|
|||||||||
| When to use: Minor illness and injuries, cold, flu, minor rashes, headaches, sinus problems, allergies, urinary tract infections, pink eye, bronchitis and mental health visits as well as other common concerns regarding non-urgent health questions and advice | ||||||||||
| Doctor's office visit open during regular clinic hours; wait times vary |
Urgent care clinic* hours vary; check your local in-network clinic options; wait times vary, typically long than an office visit |
|---|---|
| Cost: $$ Low copays depending on your plan or if seeing a specialist | Cost: $$$ Much higher than a doctor's office |
| When to use: General health issues such as the common cold, flu, respiratory syncytial virus (RSV), pink eye, strep throat, screenings, vaccines, referrals to specialty care, routine check-ups, preventive care, condition management of diabetes, hypertension or asthma, etc. | When to use: For urgent, non-life-threatening issues such as minor cuts, sprains, minor burns, skin rashes, fever and flu, x-rays and lab testing |
| Cost: $$$$ Much higher cost than any other medical care | When to use: Life-threatening situations such as chest pain, shortness of breath, uncontrolled bleeding, poisonous or other serious illnesses or injuries |
|
To find an in-network provider/facility contact, use the contact information at the end of this guide. |
*Know before you go: Ask the urgent care facility in advance if it bills as an emergency room (ER) so you can choose another location to avoid any surprise billing. |
Symbol Key: $$ = less expensive | $$$ = mid-range | $$$$ = most expensive
